Q: I need to return a defective product, what do I do?
A: Please visit this page, to begin the Return Materials Authorization (RMA) process.
Q: I'm a member of a team, how can I apply for a sponsorship from SteelSeries?
A: Please apply by filling out this form.
Q: I am organizing a LAN party, how can I apply for a sponsorship from SteelSeries?
A: Please apply by filling out this form.
Q: I am writing for a website, how can I review one of your products?
A: Please fill out this form, and we will get right back to you.
Q: I represent a print, tv or radio media, how can I review one of your products?
A: Please fill out this form, and we will get right back to you.
Q: Will my Laser mouse function 100% on all your mouse pads?
A: No. The technology in Laser mice is different from Optical mice, and the first generation of Laser mice seems to have problems with certain surfaces.
Q: What mouse pads do you recommend for Laser mice?
A: For optimal performance we recommend the SteelSeries 5L, which was specifically designed for Laser mouse. It should also be noted our SteelSeries QcK-series, our line of cloth mouse pads, is 100% compatible.
Q: My Laser mouse is acting weird on one of your mouse pads?
A: Sorry to hear that! The first generation of Laser mice seems to have problems with certain surfaces, but you can often remedy the problem by upgrading the firmware on the mouse (always use the latest firmware-drivers from the manufacturer of your mouse).